If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The contact channels listed on this page connect you directly to the team responsible for resolving player issues — not a generic inbox that routes you somewhere else.

What to include when you get in touch

The quickest way to get your issue sorted in a single exchange is to give us enough detail upfront. When you contact us, please include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the event, the game or transaction involved, and any reference numbers shown in your account history. The more context you provide, the less back-and-forth is needed before we can act.

Our support team is authorised to handle a wide range of account matters: transaction queries, bonus and wagering questions, verification requests, technical problems, and general account access issues. If your query falls outside their remit, they will tell you clearly and direct you to the right place rather than leaving you waiting for an answer that isn't coming.

Responsible gambling requests

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please contact us directly and state this clearly in your message. These requests are treated with priority and are not subject to the same handling process as general queries. We will not encourage you to reconsider or delay acting on a self-exclusion request. Once confirmed, restrictions are applied to your account promptly and in line with our responsible gambling obligations.

If you are a player based in the UK reaching out about any of the above, or about any other account matter, you are fully supported and we will handle your request in the same way as any other player.

Formal complaints

If you feel that a standard query has not been resolved to your satisfaction, you have the right to raise a formal complaint. Let us know in writing that you wish to escalate the matter, and it will be reviewed by a senior member of the team who was not involved in the original response. We will acknowledge your complaint and work through it in a structured way. If you remain dissatisfied after our internal process is complete, we will provide you with information about the external dispute resolution options available to you.

One thing we will never do: we will never ask you to share your password, your full payment card number, or any authentication code sent to your device — whether by email, chat, or any other channel. If you receive a message claiming to be from us that asks for any of these details, do not respond and contact us immediately so we can investigate.

We are a real team operating under Win Top Ltd, and we take accountability for what happens on this site. Getting in touch should lead to a resolution, and that is what we are here to provide.